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7 Essential Components of a Robust Scope of Work for IT Projects in 2024

7 Essential Components of a Robust Scope of Work for IT Projects in 2024 - Project Objectives Tailored to 2024 IT Landscape

The IT landscape is in constant flux, and 2024 presents unique challenges for IT project success. Project goals need to be carefully crafted to reflect this changing environment. It's not enough to simply align with overall business goals; these objectives must also be pragmatic and feasible given the resources and time available. Well-defined project objectives are critical for keeping teams motivated and focused. They provide a clear path and help everyone understand their role in the bigger picture. These objectives act as the bedrock for a detailed project scope, which is the blueprint of all activities required to achieve those objectives.

It's vital to be aware of any limitations or assumptions affecting the project. These can include budget restrictions, team skillsets, or external dependencies. Acknowledging them upfront allows for better risk management and more informed decisions. In essence, the success of any IT project in 2024 hinges on the ability to set realistic, achievable objectives that are relevant to the current technological climate. Only by doing so can we ensure projects not only meet deadlines but also produce meaningful results in this ever-changing landscape.

When crafting IT project objectives in 2024, we need to acknowledge the shifting landscape. It's not just about completing tasks; it's about achieving demonstrable results linked to business goals. Many IT leaders are shifting towards using Key Performance Indicators (KPIs) to directly measure how IT projects contribute to the organization's overall performance, suggesting a more focused and strategic approach.

The integration of AI is becoming ubiquitous within IT projects. It's no longer a fringe technology, with the majority of projects anticipated to use some form of AI or machine learning. This means project objectives must be adaptable and designed to leverage the potential benefits of AI while considering its integration challenges.

Cybersecurity continues to be a critical concern, and project objectives need to be proactive in safeguarding data. Organizations are understandably worried about the potential for data breaches, making security a fundamental aspect of project planning and execution. It's not enough to simply react to security threats; we need projects that are built with robust security features from the start.

The evolving nature of work – more remote and hybrid arrangements – demands flexible IT solutions. This shift means project goals need to account for the need to support a geographically dispersed workforce and various working styles. Projects that cater to these evolving needs are more likely to achieve their intended outcomes.

DevOps is gaining traction, with many IT departments anticipating significant adoption by the end of this year. Project objectives need to reflect this by emphasizing continuous improvement and collaboration across development and operations teams. It seems like more and more IT organizations understand that siloed approaches are not the optimal path for project success in this dynamic landscape.

Despite this push for collaborative approaches, a large percentage of projects are still plagued by poorly defined scope because of a failure in stakeholder communication. This lack of clarity can lead to projects expanding beyond their initial bounds, known as scope creep. Carefully crafted project objectives that foster alignment among stakeholders can help mitigate this risk.

Complex software integration is becoming a more common part of IT projects. The increasing use of intricate and interconnected software necessitates that project objectives directly address this from the early stages of the project to ensure the components work together seamlessly. Ignoring these complexities can lead to delays and failures.

There's a greater emphasis on user experience. The days of IT projects being solely about functionality without considering user satisfaction seem to be fading. The vast majority of IT projects are acknowledging the crucial role of user feedback in achieving success. It's about creating not only a working product, but also a positive experience for the people using it.

Budget constraints are a recurring challenge for organizations and IT projects are not immune. Many IT leaders find themselves needing to be more strategic in their approach to budget allocation. Project objectives must be acutely aware of these resource limitations and focus on delivering maximum impact within the confines of the available funding.

Finally, with many IT departments adopting agile methodologies, the need for adaptable and flexible project objectives has become even more important. Iterative development and responsiveness to change are central to agile principles, so objectives need to be designed to facilitate this approach. The old waterfall-style of defining everything upfront doesn't fit as well into today's quickly changing IT environment.

7 Essential Components of a Robust Scope of Work for IT Projects in 2024 - Comprehensive Scope Definition with AI Integration

a wooden wall with post it notes attached to it,

Within the evolving IT landscape of 2024, defining project scope becomes significantly more complex when integrating artificial intelligence (AI). It's crucial to understand the specific problems AI is meant to solve, what data will be needed, and the anticipated outcomes. A robust scope definition requires clarity across several areas: the boundaries of the project, its overarching goals, the deliverables, projected timelines, and budgetary constraints. This comprehensive approach ensures all parties involved are on the same page.

Effective AI integration is built on a foundation of well-defined business objectives. The scope should explicitly outline how the AI implementation will contribute to achieving those objectives. It's also vital to identify where AI can most effectively address organizational challenges. Encouraging creative thinking through brainstorming helps uncover novel ways to utilize AI, ultimately leading to a stronger scope definition. Given the increasing complexity of AI integration, a clear and consistently applied scope definition is essential to prevent the project from expanding beyond its initial boundaries – a common issue known as scope creep. Maintaining this clarity throughout the process is critical for ensuring that projects involving AI deliver the intended results.

Defining the scope of IT projects in 2024, especially those involving AI, requires a nuanced understanding of both the potential benefits and the inherent challenges. While AI offers significant opportunities for automation and improved user experience, its successful integration is far from straightforward.

For example, a substantial portion of AI-focused IT projects are centered around automating routine tasks, freeing up human resources for more complex endeavors. This trend, while promising for efficiency, also raises concerns about potential underutilization of human creativity and innovation. Further complicating the matter is the fact that many organizations are grappling with the integration of AI into existing systems, often built on outdated technology that doesn't easily accommodate the new capabilities. Legacy systems can present roadblocks to seamless integration, underlining the necessity of thorough planning and consideration for compatibility during the initial scope definition.

Another layer of complexity stems from the challenge of measuring the impact of AI initiatives. Traditional performance metrics often prove insufficient in capturing the full picture of AI's contributions, which means we're still searching for better methods to gauge success. Furthermore, while AI holds the promise of optimizing processes, integrating it into projects frequently comes with a significant price tag. Organizations often experience budgetary pressure as they seek to implement AI, highlighting the need for careful cost-benefit analyses within the project scope to avoid unforeseen financial burdens.

The AI-driven IT environment also necessitates a re-evaluation of required skills. The rapidly evolving field has created a skills gap, with a notable shortage of qualified professionals to manage AI-focused projects. This necessitates a proactive approach to training and skill development within the project's scope.

Moreover, the unpredictable nature of AI integration often calls for project adaptability. Unforeseen challenges may emerge, necessitating the ability to modify project goals during the process. This highlights the value of flexible project designs, with room for adjustment based on evolving insights.

Strong communication and collaboration among all stakeholders are vital to mitigate potential pitfalls. Misaligned expectations can easily lead to delays and disruptions. This suggests that defining the project scope should prioritize clear communication and establish mechanisms for open and continuous dialogue.

Security concerns associated with AI integration must also be a top priority. With AI systems handling more data and interconnectedness in organizations, the possibility of security breaches and data vulnerabilities increases. This warrants a robust security framework built into the project scope from its initial stages.

Lastly, we're seeing a shift towards more iterative and adaptable project methodologies, like agile, as organizations seek to embrace continuous improvement. This approach requires a greater emphasis on learning from experiences and incorporating feedback throughout the project lifespan. Building in mechanisms for feedback and iteration within the project's initial scope can lead to greater flexibility and success.

By critically examining the unique opportunities and challenges posed by integrating AI into IT projects, we can move towards more robust scope definitions that set projects up for success. The ultimate goal is to leverage the promise of AI while acknowledging and addressing its inherent complexities.

7 Essential Components of a Robust Scope of Work for IT Projects in 2024 - Agile Work Breakdown Structure for IT Projects

In the fast-paced world of IT, the Agile Work Breakdown Structure (WBS) offers a different approach to project management. It breaks down large projects into smaller, more manageable pieces, promoting clarity and organization. In the Agile context, this isn't just about dividing tasks—it's about fostering teamwork and communication, which are often weak points in project execution. Using a visual representation of the project through the WBS, teams can track progress and understand how different tasks relate to each other, a necessity in a constantly evolving project environment. Agile's iterative style also allows for consistent refinement of tasks, ensuring they continue to align with changing project goals and what stakeholders want. As a result, a well-designed Agile WBS acts as both a foundation and a flexible framework to handle the quick changes common in modern IT projects. While not a panacea, it offers a structure that can lead to better collaboration and responsiveness to change.

A Work Breakdown Structure (WBS) traditionally breaks down a project into smaller, manageable pieces, starting with the overall goal and going down to specific deliverables. This hierarchical structure provides a clear visual representation of how the project fits together, showing the connection between each deliverable and the broader project scope. It helps organize tasks and is a crucial tool for managing the complexities of large projects.

Developing a good WBS involves identifying key deliverables and objectives, dividing them into smaller parts, and arranging them in a way that shows the relationships and dependencies between them. This approach ensures that all the tasks and deliverables required to reach the project goals are defined clearly, focusing on what needs to be produced.

In Agile project environments, the WBS takes on a slightly different form, often referred to as an Agile Work Breakdown Structure (AWBS). While the core idea of breaking down the project remains, the AWBS incorporates the iterative and adaptable nature of Agile methodologies. Tools that support task organization and visual management become more prominent. This approach seems to promote better collaboration and task management within teams.

A solid Scope of Work (SoW) for IT projects generally needs to include aspects like project goals, deliverables, timelines, and how resources will be used. The WBS, especially in its Agile form, can improve scope management by clarifying what's included and what's not, preventing misunderstandings about what the project entails.

Having a well-defined WBS also tends to improve communication between project stakeholders and team members. Everyone involved gains a shared understanding of the project's components and how they interrelate. By using this structure alongside Agile methodologies or other project frameworks, teams can better visualize the project workflow and ensure it's aligned with the overarching goals.

While it offers benefits, the AWBS also requires some upfront effort, such as training teams on Agile principles. This can present an initial hurdle for some organizations. However, in the long run, this type of structure can increase productivity and create a more collaborative environment.

It's also worth noting that, even though the AWBS is adaptable, it requires a shift in mindset to embrace its inherent flexibility. It might not be suitable for all project types or organizations. However, in situations where frequent changes are anticipated, it appears to be a useful approach to manage projects efficiently. It seems that the AWBS can facilitate scaling Agile principles in larger projects by promoting better alignment across different stages. This makes the process more cohesive and consistent, a characteristic that appears particularly important for larger, complex IT initiatives.

There is a growing body of research on the effectiveness of AWBS, with studies showing a potential link between its use and improvements in project outcomes. However, the field is still evolving, and further research is needed to fully understand its impact across a wider range of project types and organizational contexts.

7 Essential Components of a Robust Scope of Work for IT Projects in 2024 - Stakeholder-Driven Requirements Gathering Process

a group of people sitting around a table with laptops, Wide shot through glass walls of a team leader giving a presentation during a meeting in a modern office

A successful IT project in 2024 hinges on a clear understanding of everyone involved—their needs and what they expect from the project. That's where a stakeholder-driven requirements gathering process comes in. This process starts by identifying everyone who's affected by the project, whether it's people inside or outside your organization. The key is to gather information from them in a structured way, often through discussions and interviews, to get a handle on their basic needs and what they hope to achieve. This type of process fits well with newer project management methods that emphasize teamwork and constant feedback—especially important in today's fast-changing IT environment.

The focus should be on ensuring all the information gathered is accurate and complete, with an emphasis on understanding the value the project will bring to those stakeholders. This can help prevent a common issue—projects growing beyond their initial boundaries or people having conflicting views of what's expected. Keeping track of who's responsible for different parts of the gathering process, along with careful documentation of what's learned, is essential for ensuring the project stays on track. In a landscape where IT projects are more complicated than ever before, a well-structured stakeholder-driven approach provides a solid basis for success.

The process of gathering requirements, driven by the input of various stakeholders, is a crucial first step in any IT project. It involves identifying all individuals and groups with an interest in the project, including internal team members and external partners. This initial step of identifying all the players is like mapping out a complex network. It's not always straightforward as some projects will have more stakeholders than others.

This requirement gathering process is usually a structured series of steps, aimed at meticulously documenting all the necessary details. Each step plays a role in building up a comprehensive picture of what's needed. One can see why this has to be so systematic, because any missed details or bad assumptions made can have far-reaching effects further on in the project. I suspect the field of project management is rife with stories of projects that failed because the requirements weren't thoroughly gathered upfront.

One of the most important parts of the process involves actively soliciting information from stakeholders. This elicitation phase often uses conversations and interviews to uncover their basic needs and what they expect from the project. It seems like a relatively easy process, but often, there's a certain art to drawing out all the useful information, particularly when the people you're interviewing may not be used to thinking about the project in that particular way. The ability of the person who is collecting the information to build a rapport with the other person or group of people is an important factor.

If the requirements gathering is done in an agile way, it's important that stakeholders are involved and interact with the team consistently. The goal is to ensure user feedback and inputs can inform development along the way, not at the end. In a way, this constant interaction approach makes it more difficult to gather requirements since there's a constant back-and-forth, but the results seem to be well worth it from what I've read about.

This initial phase of thorough requirements gathering is also important in preventing common project pitfalls. I think that if a scope management plan is developed early in the process with all the relevant requirements outlined, it acts as a guide, a roadmap for the project. It's like a pre-flight checklist for a plane, which you hope will be the best possible roadmap for that particular flight.

Not only is it important to talk to project stakeholders, but sometimes gathering data from the market and researching competitors can be helpful to gain a thorough understanding of the requirements. This research phase helps provide a contextual background for the project. It's like zooming out of the initial requirement-gathering conversation and putting that particular project into a larger context, which sometimes reveals unanticipated relationships between factors.

It's best to make sure that roles and responsibilities are clearly assigned at the start of the requirements gathering process. The idea is to foster accountability and a greater sense of organization among the group of stakeholders. With roles and responsibilities outlined, everyone knows who's responsible for what, avoiding conflict or duplicated effort. It's like a well-oiled machine where each part plays a part without overlapping.

By thoroughly gathering information from various stakeholders, it's less likely that there will be misunderstandings that could create problems as the project progresses. The project scope should be easy to understand based on the requirements that were gathered. This phase is also valuable in keeping the project from changing too much during the project lifespan, which I understand is sometimes referred to as "scope creep."

Ultimately, the process of gathering requirements should aim to generate a beneficial result. It's crucial to prioritize the requirements that have the most impact on both the end users and the stakeholders in the project. This focus on value is what drives projects to achieve useful outcomes.

Lastly, it's critical that all the requirements are recorded. This thorough documentation lays a strong foundation for project success. It's like building a house – you want a solid foundation before you start construction on the rest of the house. If the foundation is poorly designed, it can cause problems later.

7 Essential Components of a Robust Scope of Work for IT Projects in 2024 - Flexible Timeline Incorporating Rapid Tech Advancements

In today's fast-changing IT environment, technology evolves rapidly, making fixed project timelines increasingly impractical. A rigid schedule can easily become outdated as new tools and approaches emerge. Instead, a more adaptive approach is needed, one where project timelines can bend and adjust to accommodate unforeseen changes and incorporate newer technologies. This isn't about being haphazard; it's about having a plan that can flex as needed.

Agile project management methods are a good fit for this kind of environment, allowing for quick adjustments to shifting priorities and integrating new tools with minimal disruption. By embracing flexibility, IT project teams can remain responsive to the ever-changing market landscape and readily take advantage of emerging technologies. This adaptability not only helps keep projects aligned with evolving industry trends but also increases the likelihood of successful project outcomes, both in terms of efficiency and achieving desired results.

Given the continual evolution of the IT world, adopting a flexible, adaptable project design is becoming more important. The ability to handle changes and incorporate new innovations is critical to ensuring IT projects stay relevant and deliver real-world benefits.

The rapid pace of technological change is fundamentally altering how we manage IT projects. We're seeing a dramatic increase in the adoption of new tools and technologies within organizations, which means teams are constantly learning and adapting. It's estimated that IT projects now incorporate, on average, 3 to 5 new tools or technologies each year just to keep up with competition. This rapid rate of change has implications for how we structure timelines.

The average technology project lifespan has shrunk to just 18 months—a significant decrease from a decade ago, when the average was closer to 36 months. This shortened timeframe emphasizes the need for flexible timelines that allow teams to pivot and evolve as the tech landscape shifts. It seems like the days of rigid schedules are fading, replaced by more adaptable approaches. We're also seeing an increase in the risk of project failure due to unexpected disruptions in technology. Organizations report that as much as 70% of their IT projects are at risk, a sobering statistic that suggests that the traditional approach to project planning is not robust enough for this new environment.

Further complicating the matter is the integration of new technologies, which is often a source of delays in software projects. Nearly 40% of software projects experience delays due to these integration issues, reinforcing the need for more dynamic project scopes that can quickly accommodate emerging technologies and trends. This observation seems to support the idea that projects should have some built-in adaptability rather than being treated as static entities.

The emergence of Agile project management seems directly related to the challenges presented by this rapidly changing environment. Research shows that teams using Agile methodologies complete projects 37% faster than teams using more traditional approaches. This observation suggests that, in some cases, adaptability in project timelines can lead to increased speed and efficiency.

The benefits of this flexible approach don't stop with speed; it also appears to impact costs. Companies that employ flexible timeline approaches report seeing cost savings of up to 30% on technology projects, which seems to be related to the ability to quickly adapt resources as the project evolves. This economic advantage may be because fewer resources are wasted on activities that no longer make sense given changes in the project scope.

The increasing emphasis on DevSecOps has also contributed to the need for flexible project timelines. This approach, with its emphasis on automated security checks, is capable of reducing vulnerability windows by up to 50%, which suggests a significant advantage. But this also requires the ability to quickly react to changing conditions. AI is another factor that's significantly impacting project timelines. Its rapid integration is projected to double the complexity of managing project schedules. This concern is widely shared among IT leaders, with 66% expressing worry that current project management frameworks are not sufficient for the increasing challenges related to AI.

It appears that there is a growing trend towards emphasizing continuous improvement within organizations. Those who proactively embrace this approach have reported increases in project success rates of up to 50%. It's intriguing to speculate that this success is linked to the ability to be flexible in project timelines, adapting to change.

The evidence shows that the importance of flexibility in project timelines is gaining recognition. A significant majority of IT departments—around 80%—now place a high priority on it. This shift is primarily driven by the need to accommodate rapidly evolving technologies. This indicates a fundamental shift in the way IT project management frameworks are being structured.

It's clear that the ever-changing landscape of technology is demanding new approaches to project management. The flexibility of timelines is becoming a key factor in ensuring that IT projects not only meet their goals but also avoid many common pitfalls in this complex and rapidly evolving environment.

7 Essential Components of a Robust Scope of Work for IT Projects in 2024 - Clear Role Allocation in Cross-Functional IT Teams

In today's intricate IT project environments, especially those involving cross-functional teams, clear role allocation is essential. When everyone understands their specific responsibilities, it fosters collaboration and prevents confusion or duplication of effort. Knowing exactly what's expected from them helps team members contribute more effectively, aligning individual efforts with the broader project goals.

Good leadership within these cross-functional groups is vital. It's about ensuring that communication is smooth and that everyone is on the same page regarding project goals. This clarity in roles allows teams to leverage the diverse skills and perspectives of their members, fueling innovation and efficient problem-solving.

The increasing speed of technological change makes defining roles even more critical. As organizations navigate these rapid advancements, having clear expectations for each team member is becoming a key factor in project success. It's a critical element not just for 2024, but likely for the foreseeable future.

In the realm of IT, particularly within the increasingly common cross-functional teams, a clear understanding of each individual's role is crucial for success. These teams, formed from individuals with diverse expertise across different departments, are often brought together to solve complex problems and foster innovative solutions. However, the effectiveness of these teams hinges on having clear role allocation. When everyone understands their responsibilities and contributions, it creates a foundation for better collaboration. It seems like a simple idea, but studies have shown that the lack of clearly defined roles can lead to confusion, unnecessary duplication of effort, and even conflicts.

Leadership plays a crucial role in facilitating this collaboration. By clearly communicating project objectives and ensuring each member understands their place in the broader picture, leadership can foster a more cohesive and productive work environment. It's also interesting to consider how the diversity of knowledge and experience within these teams can contribute to more robust brainstorming sessions and decision-making processes. Different perspectives and experiences can lead to more creative problem-solving.

However, it's not just about assembling a team of high-performers. Building a successful cross-functional team requires careful consideration of the composition. The optimal team should reflect a balanced mix of skills and perspectives relevant to the project goals. For example, if a project involves the integration of AI into an existing system, a team that includes both individuals with expertise in legacy systems as well as AI developers might be a good choice. This blend of experience and knowledge appears to lead to a more robust and flexible approach.

One aspect that can easily undermine the effectiveness of these teams is insufficient resource allocation. Resources, both human and technological, need to be appropriately distributed across functional areas. I suspect that it's tempting to just assign all the resources to the "core" part of the project, but doing that can inadvertently weaken some areas, particularly when the team needs to adjust to unforeseen circumstances. The resources should reflect the project's overall needs.

I think it's notable that the trend toward digital transformation in organizations has broken down traditional departmental silos, making cross-functional teams increasingly essential for adaptation and innovation. The need for adaptability in this increasingly fast-paced environment seems to be another reason why these teams are gaining importance. The traditional approach of keeping individuals in single departments is perhaps less suited to a world where technologies and business needs are constantly changing. These teams offer an agility and flexibility that is seemingly hard to match using more conventional structures.

7 Essential Components of a Robust Scope of Work for IT Projects in 2024 - Data-Driven Performance Metrics for IT Project Success

In the dynamic IT project landscape of 2024, relying solely on gut feelings or anecdotal evidence isn't enough. Data-driven performance metrics are essential for evaluating project success, going beyond simple completion to assess areas like project timelines, budgets, quality, and how well the project satisfies everyone involved. Key Performance Indicators (KPIs) become crucial tools for measuring the impact of decisions and actions, giving a clear picture of what's working and what needs attention. It's also increasingly important that the data used to measure performance is high-quality—accurate, reliable, and current. Without that quality, you run the risk of drawing faulty conclusions and making poor decisions. Ultimately, a robust set of performance metrics can help track how things are progressing and contribute to a culture where data is used to guide improvements in IT projects. While some might resist this data-focused approach, the evidence suggests that those who embrace it are in a better position to ensure project success in the face of rapid change.

Using data to measure the performance of IT projects is increasingly important for ensuring success. It's not enough to rely on gut feelings or what people say happened; having actual data that shows the impact of a project is crucial for making good decisions. Studies show that projects that use data are significantly more likely to be successful compared to those that don't. The way we measure project success is also changing. It's not just about if a project was delivered on time or under budget; more and more organizations want to see how the project actually helped the business. This shift in focus towards outcomes instead of just outputs is a major trend in IT project management.

Real-time data can help make projects more successful. If you can see how things are going as the project progresses, it's much easier to change course if things are off-track. This real-time feedback loop allows for immediate adjustments instead of waiting until the end of the project. The ability to quickly respond to changing circumstances is especially useful in a field where technology and project needs are constantly evolving.

Using data-driven metrics can make it easier to manage project scope. When you have specific metrics in place, it helps prevent the scope from drifting in unintended directions. I've noticed that projects with very clear goals and ways to measure those goals are less likely to experience this "scope creep" problem, suggesting that a careful and well-thought-out measurement plan from the start is important. The more closely a project sticks to its initial design, the more likely it is to be successful.

Interestingly, involving users in the performance measurement process can have a significant impact. I've found that users tend to be more engaged and satisfied with a project when they feel that their feedback and input is being taken seriously. This type of connection between the users and the project creates a sense of ownership and contributes to a better outcome.

There's a bit of a disconnect between the initial budget for a project and what often happens as the project proceeds. While there are initial budget numbers, I've seen a lot of cases where those numbers change over time based on what the data shows, suggesting that resources may be allocated in a more agile and dynamic manner. It seems like the initial budget is treated more as a starting point, and then adjustments are made as the project evolves, based on the insights gleaned from the data that's being collected.

Projects that use performance data often experience an increase in employee morale. Having clearly defined goals and metrics allows individuals to see the direct contribution they are making to the project and the organization. It seems like having this transparency and awareness of how individual efforts fit into the larger picture creates a more motivated workforce.

On the flip side, many failed IT projects can trace their downfall to a lack of performance metrics. It seems a project can be set up for failure if the appropriate data isn't gathered and measured. This is a good reminder of the critical role of metrics; if you don't define how you will measure success from the start, it's difficult to know if you're headed in the right direction.

Predictive analytics is becoming increasingly valuable in project management. Predictive analytics allows us to look at the data and try to forecast how the project will progress. This can help prevent many of the delays and issues that often plague IT projects, suggesting that taking a proactive rather than a reactive approach to problem solving can improve project outcomes.

There's a noticeable gap in the workforce regarding data-driven performance metrics. Many IT professionals admit they haven't been trained or haven't had the opportunities to learn the techniques and skills needed to use these metrics effectively. This skill gap is a major challenge that organizations need to address in order to fully realize the benefits of data-driven project management. It's also important to note that the types of questions that people are asking about IT projects are changing, and that is driving the need to be more sophisticated in the types of performance measurements that are used.



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