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What are some key features and best practices for implementing the Zendesk Guide, and are there any recent updates that improve its functionality for customer-facing documentation?
Zendesk Guide allows content creators and admins to set article manageable permissions, ensuring only authorized personnel can edit or modify content.
The platform uses an interface that is simple and easy to understand for both admins, content creators, and end-users.
Zendesk Guide's advanced AI add-on, available on Suite Professional and Enterprise plans, includes features like intelligent triage, advanced bots, and macro suggestions for admins.
To get the most out of Zendesk Guide, it's essential to set up a quality knowledge base, improve agent efficiency, and empower customers through self-service options.
Zendesk Guide allows admins to create security segments using employee tags derived from other HRM platforms like Workday.
The platform provides a smart knowledge base that helps tap into the collective knowledge of support teams to provide better customer service experiences.
Zendesk Guide has a manager learning path that enables users to establish a strong foundation in Guide and provides the necessary depth and breadth for certification.
Best practices for setting up Zendesk Guide include setting up a clear information architecture, creating a content strategy, and establishing a governance model.
Zendesk Guide integrates with other Zendesk products, such as Support and Chat, to provide a seamless customer service experience.
The platform allows users to create customizable templates, making it easy to brand and personalize the help center.
Zendesk Guide provides analytics and insights to help users optimize their content and improve the overall customer experience.
Users can create a knowledge base with Zendesk Guide that is accessible to both customers and agents, reducing the number of support requests and improving agent efficiency.
Zendesk Guide has a mobile-responsive design, ensuring that the help center looks great on any device.
The platform provides a multilingual support feature, allowing users to create content in multiple languages and cater to a global customer base.
Zendesk Guide has a powerful search function that allows customers to quickly find answers to their questions, reducing the number of support requests and improving customer satisfaction.
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